Terms of Use

Gemspot® GOLF is committed to exceeding our customer’s expectations with performance and perfection in their custom designed putters. We encourage our customers to contact us for any questions they might have regarding the purchase or use of their putter. We have customer service representatives available and committed to answer any question you may have. We appreciate your business and sincerely hope you are enjoying your hand crafted Gemspot® jeweled putter.

You can reach our customer service email [email protected] for personal assistance.

  1. Shipping Information

  2. Return Policy

  3. Privacy Policy

  4. Care For Your Putter

  5. One-Year Limited Warranty

SHIPPING INFORMATION:

Gemspot® Golf is pleased to offer COMPLIMENTARY STANDARD GROUND SHIPPING in the USA.*

*Free shipping offers and flat shipping fees do not apply to orders outside of the 48 contiguous United States. Shipping charges are subject to change without notice. (placed near footer)

For shipments outside the continental US, additional air-freight charges may apply.

**International customers will be responsible for payment of any taxes, brokerage fees, or applicable duties at the time an order arrives. All prices shown on customs documents are in U.S. dollars.

All items will be shipped within 5-7 business days of payment confirmation. Custom orders may require 2-4 weeks, depending on material availability and engraving.

Secured Ordering 
We encourage you to feel comfortable using your credit card (VISA, MasterCard) personal check or money order to complete your Gemspot® Golf purchase. Please note payment must be complete, and personal checks must be approved, before we can process and ship merchandise.

You may also print out your order form and mail your request with a check or money order to: 
GEMSPOT GOLF
5142 Hollister Ave. Suite #193 
Santa Barbara, CA. 93111

For any additional shipping and order processing questions, please send us a note at [email protected]
If there is any way we can improve our service, please do not hesitate to let us know. 

CARE FOR YOUR PUTTER:

A putter cover is included to keep your putter clean and protected. Use of the putter cover will reduce scratches and keep your putter in optimal condition. Under no circumstance should you ever fling, lob, let fly, or heave your Gemspot® putter.

Keep your putter free of debris, moisture, extreme heat and chemical cleaning solutions. For proper maintenance, simply wipe off your putter with a clean, dry cloth after each round of golf.

ONE YEAR LIMITED WARRANTY:

Gemspot® Golf warrants its products for a period of one year from the date of purchase against defects in materials or workmanship. Gemspot® Golf reserves the right to inspect all warranty claims to determine the extent of warranty coverage for each claim. Gemspot® Golf’s one-year limited warranty includes replacement of loose or lost gems at no charge.This warranty does not include loss or theft of a putter, incidental or intentional damage such as scraping, breakage, or chipping, or intentional removal of gems, or gems that have been lost due to any circumstances beyond normal wear and tear.

Customer Claims Procedure
In the unfortunate event you feel that the product is defective, or otherwise need to obtain warranty benefits, please send the putter along with a written statement of the problem or defect to: 
Gemspot® Golf
5142 Hollister Ave. #193
Santa Barbara, CA 93111

Have more questions? Email: [email protected]

Thank you for purchasing a Gempsot® Golf, and we hope you enjoy your Brilliant Gems for Precision Putting!

RETURN POLICY:
Gemspot Golf ® guarantees the craftsmanship, materials and authenticity of Gemspot® jewelled putters. Gemspot® jeweled putters, except for those custom ordered, may be returned for REFUND, CREDIT, or EXCHANGE within 7 days of date received as long as the putter is in its original, unused condition, with no missing, broken, or exchanged gems and the finish of both the metal and gems are unscratched and unmarred and Gemspot® Golf has been contacted for a return authorization number. Custom ordered putters with multi colored gems, one-of-a-kind, personalized engraving, or corporate logos are NOT returnable. Note that all handmade putters will differ slightly due to the nature of the craft and may include minor variations and differences in gemstone colors and shape. Any scratched, altered, or used putters are not eligible for a refund or exchange.

PRICING
Due to fluctuations in the gemstone and silver market prices are subject to change. All prices are in U.S. dollars. Every effort is made to provide the most accurate pricing and product information. Gemspot® reserves the right to correct, refuse, or cancel any order based on current market costs. Notification will be sent within two business days to the email address listed on the order.